Our Store Policies

All products are made fresh to order and shipped from our home studio in Detroit, MI. Most orders are processed and shipped within 1-3 business days of purchase. We primarily ship through USPS and shipping normally takes 1-3 business days.

 

No international shipping is available at this time.

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Due to the nature of our products, we do not accept returns. We will offer you an exchange or store credit based on the situation. Please send an email to contact@sheabodybeauty.com with any questions or concerns. Be advised that Shea Body Beauty is not responsible for the additional shipping costs for exchanges. We do not assume responsibility for reimbursement of returned packages lost in transit without proof of delivery to Shea Body Beauty.

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Please keep in mind that the products you are buying are handcrafted and 100% natural so they tend to have variations from batch to batch (e.g. slight changes in color). If you have any issues with your order (e.g. not received, damaged, etc.), PLEASE contact us within 48 hours via email so we can accommodate you. Your satisfaction is our priority! 

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